Privacy policy

Who we are

Aarsen Gutters (“we”) operates the website aarsengutters.com. We install, repair and maintain gutters and related products.

This policy is written in plain language and complies with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws.

By using this website or sending us your information, you acknowledge that you have read this policy.

The information we collect

We only collect what we need:

• What you give us: name, email, phone number, project address, request details and attached files when you fill in a form, write to us or call us.
• What your device sends us (only with your consent): IP address, cookie identifiers, pages viewed, device and browser type, referral source and approximate location.
• Necessary technical data: security and operating logs for the site (for example to block automated submissions).

We do not knowingly collect sensitive information (health, finances, etc.) and we do not ask for a social insurance number.

Why we use it

• Answer your quote or information request, schedule a visit and follow up on our services.
• Carry out the work, invoicing and after-sales service.
• Measure site traffic and improve our content (analytics), only if you consent.
• Measure the effectiveness of our ads and show you more relevant ones (marketing), only if you consent.
• Comply with our legal obligations and protect our rights.

We do not use your information for other purposes without your consent, unless the law allows it. We do not sell your personal information.

Your consent

Your consent must be clear, free and informed, and given for specific purposes. When you voluntarily send us information (form, email, phone), we use it to answer your request.

Analytics and marketing cookies are off by default: they only turn on after you choose in the banner shown when you arrive. Rejecting is as easy as accepting and does not prevent you from using the site.

You can change or withdraw your consent at any time with the “Cookies” button at the bottom left of every page, or by writing to the person responsible listed below. Your choice is kept for 12 months, then we ask again.

Cookies and tracking technologies

A cookie is a small file saved in your browser. Some tools on this site can identify you, locate you or analyze your browsing. They only turn on with your consent:

Cookies necessary for the site to work (for example remembering your consent choice) are always active. Cookie lifespans range from the browsing session up to 24 months depending on the tool. You can also delete or block cookies in your browser settings.

This site may also display embedded content (videos, maps). Their providers may set their own cookies under their own policies.

Who we share your information with

We only share your information with people who need it to handle your request and with our technology service providers, who are bound by confidentiality obligations:

• Cloudflare: website hosting, security and protection against automated submissions (Turnstile).
• Twilio SendGrid: delivery of the emails generated by the contact form (the request received by our team and the confirmation sent to the visitor).
• Google LLC (Google Tag Manager): manage how measurement and advertising tools fire. It only loads with your consent.

We may also disclose information when the law requires it (court order, investigation, etc.).

Transfers outside your province or Canada

Several of our providers (Cloudflare, SendGrid, Google) operate servers located outside your region, including in the United States. Your information may therefore be stored and processed there and be subject to the laws of those jurisdictions, which may offer a different level of protection.

We make sure these providers contractually commit to protecting your information adequately.

How long we keep your information

We keep your information only as long as needed for the purposes it was collected for (handling your request, carrying out and following up on the work, warranties, accounting and legal obligations). It is then securely destroyed or anonymized. Site measurement data is kept according to each analytics tool’s retention periods.

Security

We take reasonable security measures: encrypted connection (HTTPS), access limited to authorized people, protection against automated submissions and reputable providers. No method of transmission is completely infallible, however.

If a security incident presents a risk of significant harm, we notify the people concerned and the competent authorities, as the law requires.

Your rights

You may, at any time and without unreasonable cost:

• ask for access to the personal information we hold about you;
• ask for correction of inaccurate, incomplete or equivocal information;
• withdraw your consent to the use or disclosure of your information;
• ask for your information to be deleted or for its dissemination to cease, where the law allows it;
• ask us any question about our personal information practices.

To exercise these rights, write to the person responsible listed below. We may need to confirm your identity, and we reply within 30 days of receiving your request.

Children and minors

This site is intended for building owners and managers. We do not knowingly collect information about children. If you believe a minor has sent us information, contact us to have it deleted.

Person responsible for the protection of personal information

Aarsen Gutters — Aarsen Gutters

For any question, or to request access, correction or withdrawal of consent: email: [email protected]; phone: (250) 268-1249; address: 1980 Lazy Susan Dr, Nanaimo, BC V9X 1L8, Canada.

Complaints

If you believe we have not respected your rights, write to us first: we will handle your complaint promptly.

You may also contact the Office of the Privacy Commissioner of Canada — priv.gc.ca, 1-800-282-1376.

Changes to this policy

We may update this policy, for example if our practices or the laws change. The date of the last update appears at the top of this page. If the changes are significant, we will let you know and, where needed, ask for your consent again.